> ## Documentation Index > Fetch the complete documentation index at: https://docs.seomator.com/llms.txt > Use this file to discover all available pages before exploring further. # Frequently asked questions > What SEOmator is, and answers to common questions: missing brand mentions, when numbers appear, paused tracking, trials, credits and access. Short answers to the questions SEOmator customers ask most, grouped by job. Each answer links to the page that explains more. ## About SEOmator > [accordion] What is SEOmator? > > SEOmator is the AI SEO Manager for B2B SaaS. It tracks your Google keywords > and the questions your buyers ask ChatGPT, Google AI Mode and Gemini, shows > how often the answers name your brand and which sources they use, and its AI > SEO Agent answers your questions and makes the changes you approve. See [How > SEOmator works](https://docs.seomator.com/getting-started/how-it-works.md). > [accordion] Does SEOmator change anything without asking? > > No. The AI SEO Agent asks before it adds a prompt, a competitor or a topic, > and nothing changes until you click **Approve**. An AI tool connected over > MCP can make changes only if you allowed it when you connected it, and only > as your role allows. See [Approve a > change](https://docs.seomator.com/agent/overview.md#approve-a-change). ## Reports and metrics > [accordion] Why don't AI answers name my brand? > > Usually because the answers name your brand in a way SEOmator doesn't track > yet, or don't name it at all. Check that your brand's name and aliases on > [Competitors](https://docs.seomator.com/setup/competitors.md) match how AI writes it; saving recounts > your past answers. Then open [Domains](https://docs.seomator.com/reports/domains.md) to see which > sources the assistants read for your prompts. > [accordion] When do the first numbers appear? > > The first answers are requested as soon as you click **Start daily > tracking**, and the numbers fill in as they arrive. While answers come in, > **Tracking** in the sidebar shows **Running** with a percent. The trend line > appears from the second day of data. See [Projects and > setup](https://docs.seomator.com/getting-started/projects.md). > [accordion] Why did a number change? > > Hover the day on the trend chart: a dashed line marks a day when prompts > were added or archived, or an assistant's model changed. Editing a brand > also recounts it in past answers. Changes against the previous period count > only the prompts and assistants measured in both periods. See > [Metrics](https://docs.seomator.com/reports/metrics.md). > [accordion] Why does Gemini have no Cited value? > > Gemini shows no inline citations, so **Cited** leaves Gemini answers out. > They still count in **Retrieved**. See [How SEOmator > works](https://docs.seomator.com/getting-started/how-it-works.md#assistants). ## Tracking and setup > [accordion] Why is my project's tracking paused? > > Tracking pauses when your organization is on Free and nobody visits for a > while, when it moves to Free with more projects than Free tracks, or when > someone pauses the project. **Paused: no visits** resumes when you open > SEOmator. **Paused: over the plan** resumes when you subscribe to a paid > plan. A project you paused yourself resumes in [Project > settings](https://docs.seomator.com/getting-started/projects.md#pause-or-resume-tracking). See [The Free > plan](https://docs.seomator.com/getting-started/plans.md#the-free-plan) for the limits, and > [Usage](https://docs.seomator.com/settings/billing.md#usage) for each project's status. > [accordion] Why can't I run a setup step again? > > Each setup step can run at most 5 times a day for a project. Go on with what > it found, or try again the next day. See [Projects and > setup](https://docs.seomator.com/getting-started/projects.md). ## Plans and credits > [accordion] What happens when my trial ends? > > If you haven't picked a plan, your organization moves to Free and nothing is > deleted. SEOmator emails you before the trial ends and again when it ends. > To keep everything running, pick a plan in [Billing](https://docs.seomator.com/settings/billing.md). See > [Plans and credits](https://docs.seomator.com/getting-started/plans.md#the-free-plan) for what Free > keeps. > [accordion] How are credits spent? > > Your plan's prompts run without credits. Credits pay for prompts over your > plan, the setup of a project your plan doesn't include, and agent answers. > See every spend in [Usage](https://docs.seomator.com/settings/billing.md#usage) and the cost of each > action in [Plans and credits](https://docs.seomator.com/getting-started/plans.md#credits). ## Team, tools and data > [accordion] How do I invite teammates? > > In the sidebar, click your name and select **Invite members**, then click > **Invite people** and send the invite. Each member gets a role that decides > what they can change. See [Members](https://docs.seomator.com/settings/members.md). > [accordion] How do I connect Claude, ChatGPT or other AI tools? > > In the sidebar, click **MCP** and copy the URL or command for your tool from > **MCP clients**. Add it to your tool and approve the connection in your > browser. See [Connect Claude, ChatGPT and other AI tools](https://docs.seomator.com/mcp/setup.md). > [accordion] How do I delete my data? > > Delete an archived prompt to remove it and all of its answers, or delete a > whole project in [Project > settings](https://docs.seomator.com/getting-started/projects.md#delete-a-project). The organization, > with all its projects, is deleted in [General](https://docs.seomator.com/settings/organization.md), and > you can delete your own account: in the sidebar, click your name and select > **Account**. > [accordion] How do I contact support? > > Use the [contact form](https://seomator.com/contact), or click **Contact > support** in the help center's navigation bar. ## Related > [card] [How SEOmator works](https://docs.seomator.com/getting-started/how-it-works.md) > > Prompts, assistants, daily runs and sources. > [card] [Plans and credits](https://docs.seomator.com/getting-started/plans.md) > > What each plan includes and what credits pay for. > [card] [Metrics](https://docs.seomator.com/reports/metrics.md) > > What every metric means and how it is counted. > [card] [Contact support](https://seomator.com/contact) > > Write to the SEOmator team. ## Related topics - [Prompts: the questions SEOmator asks AI](https://docs.seomator.com/setup/prompts.md) - [Competitors: choose the brands to track](https://docs.seomator.com/setup/competitors.md) - [AI SEO Agent: ask about your AI visibility](https://docs.seomator.com/agent/overview.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.