> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seomator.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers to the questions SEOmator customers ask most, with links to the pages that explain more.

## Reports and metrics

> [accordion] Why don't AI answers name my brand?
>
> Usually because the answers name your brand in a way SEOmator doesn't track
> yet, or don't name it at all. Check that your brand's name and aliases on
> [Competitors](https://docs.seomator.com/setup/competitors.md) match how AI writes it; saving recounts
> your past answers. Then open [Domains](https://docs.seomator.com/reports/domains.md) to see which
> sources the assistants read for your prompts.

> [accordion] When do the first numbers appear?
>
> The first answers are requested as soon as you click **Start daily
> tracking**, and the numbers fill in as they arrive. While answers come in,
> **Tracking** in the sidebar shows **Running** with a percent. The trend line
> appears from the second day of data. See [Projects and
> setup](https://docs.seomator.com/getting-started/projects.md).

> [accordion] Why did a number change?
>
> Hover the day on the trend chart: a dashed line marks a day when prompts
> were added or archived, or an assistant's model changed. Editing a brand
> also recounts it in past answers. Changes against the previous period count
> only the prompts and assistants measured in both periods. See
> [Metrics](https://docs.seomator.com/reports/metrics.md).

> [accordion] Why does Gemini have no Cited value?
>
> Gemini shows no inline citations, so **Cited** leaves Gemini answers out.
> They still count in **Retrieved**. See [How SEOmator
> works](https://docs.seomator.com/getting-started/how-it-works.md#assistants).

## Tracking and setup

> [accordion] Why is my project's tracking paused?
>
> Tracking pauses when your organization is on Free and nobody visits for a
> while, when it moves to Free with more projects than Free tracks, or when
> someone pauses the project. **Paused: no visits** resumes when you open
> SEOmator. **Paused: over the plan** resumes when you subscribe to a paid
> plan. A project you paused yourself resumes in [Project
> settings](https://docs.seomator.com/setup/project-settings.md). See [The Free
> plan](https://docs.seomator.com/getting-started/plans.md#the-free-plan) for the limits, and
> [Usage](https://docs.seomator.com/settings/usage.md) for each project's status.

> [accordion] Why can't I run a setup step again?
>
> Each setup step can run at most 5 times a day for a project. Go on with what
> it found, or try again the next day. See [Projects and
> setup](https://docs.seomator.com/getting-started/projects.md).

## Plans and credits

> [accordion] What happens when my trial ends?
>
> If you haven't picked a plan, your organization moves to Free and nothing is
> deleted. SEOmator emails you before the trial ends and again when it ends.
> To keep everything running, pick a plan in [Billing](https://docs.seomator.com/settings/billing.md). See
> [Plans and credits](https://docs.seomator.com/getting-started/plans.md#the-free-plan) for what Free
> keeps.

> [accordion] How are credits spent?
>
> Your plan's prompts run without credits. Credits pay for prompts over your
> plan, the setup of a project your plan doesn't include, and agent answers.
> See every spend in [Usage](https://docs.seomator.com/settings/usage.md) and the cost of each action in
> [Plans and credits](https://docs.seomator.com/getting-started/plans.md#credits).

## Team, tools and data

> [accordion] How do I invite teammates?
>
> In the sidebar, click your name and select **Invite members**, then click
> **Invite people** and send the invite. Each member gets a role that decides
> what they can change. See [Members](https://docs.seomator.com/settings/members.md).

> [accordion] How do I connect Claude, ChatGPT or other AI tools?
>
> In the sidebar, click **MCP** and copy the URL or command for your tool from
> **MCP clients**. Add it to your tool and approve the connection in your
> browser. See [Connect Claude, ChatGPT and other AI tools](https://docs.seomator.com/agent/mcp.md).

> [accordion] How do I delete my data?
>
> Delete an archived prompt to remove it and all of its answers, or delete a
> whole project in [Project settings](https://docs.seomator.com/setup/project-settings.md). The
> organization, with all its projects, is deleted in
> [General](https://docs.seomator.com/settings/organization.md), and you can delete your own account in
> [Profile](https://docs.seomator.com/settings/account.md).

> [accordion] How do I contact support?
>
> Use the [contact form](https://seomator.com/contact), or click **Contact
> support** in the help center's navigation bar.

## Related

> [card] [How SEOmator works](https://docs.seomator.com/getting-started/how-it-works.md)
>
> Prompts, assistants, daily runs and sources.

> [card] [Plans and credits](https://docs.seomator.com/getting-started/plans.md)
>
> What each plan includes and what credits pay for.

> [card] [Metrics](https://docs.seomator.com/reports/metrics.md)
>
> What every metric means and how it is counted.

> [card] [Contact support](https://seomator.com/contact)
>
> Write to the SEOmator team.


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