Reports and metrics
Why don't AI answers name my brand?
Why don't AI answers name my brand?
Usually because the answers name your brand in a way SEOmator doesn’t track
yet, or don’t name it at all. Check that your brand’s name and aliases on
Competitors match how AI writes it; saving recounts
your past answers. Then open Domains to see which
sources the assistants read for your prompts.
When do the first numbers appear?
When do the first numbers appear?
The first answers are requested as soon as you click Start daily
tracking, and the numbers fill in as they arrive. While answers come in,
Tracking in the sidebar shows Running with a percent. The trend line
appears from the second day of data. See Projects and
setup.
Why did a number change?
Why did a number change?
Hover the day on the trend chart: a dashed line marks a day when prompts
were added or archived, or an assistant’s model changed. Editing a brand
also recounts it in past answers. Changes against the previous period count
only the prompts and assistants measured in both periods. See
Metrics.
Why does Gemini have no Cited value?
Why does Gemini have no Cited value?
Gemini shows no inline citations, so Cited leaves Gemini answers out.
They still count in Retrieved. See How SEOmator
works.
Tracking and setup
Why is my project's tracking paused?
Why is my project's tracking paused?
Tracking pauses when your organization is on Free and nobody visits for a
while, when it moves to Free with more projects than Free tracks, or when
someone pauses the project. Paused: no visits resumes when you open
SEOmator. Paused: over the plan resumes when you subscribe to a paid
plan. A project you paused yourself resumes in Project
settings. See The Free
plan for the limits, and
Usage for each project’s status.
Why can't I run a setup step again?
Why can't I run a setup step again?
Each setup step can run at most 5 times a day for a project. Go on with what
it found, or try again the next day. See Projects and
setup.
Plans and credits
What happens when my trial ends?
What happens when my trial ends?
If you haven’t picked a plan, your organization moves to Free and nothing is
deleted. SEOmator emails you before the trial ends and again when it ends.
To keep everything running, pick a plan in Billing. See
Plans and credits for what Free
keeps.
How are credits spent?
How are credits spent?
Your plan’s prompts run without credits. Credits pay for prompts over your
plan, the setup of a project your plan doesn’t include, and agent answers.
See every spend in Usage and the cost of each action in
Plans and credits.
Team, tools and data
How do I invite teammates?
How do I invite teammates?
In the sidebar, click your name and select Invite members, then click
Invite people and send the invite. Each member gets a role that decides
what they can change. See Members.
How do I connect Claude, ChatGPT or other AI tools?
How do I connect Claude, ChatGPT or other AI tools?
In the sidebar, click MCP and copy the URL or command for your tool from
MCP clients. Add it to your tool and approve the connection in your
browser. See Connect Claude, ChatGPT and other AI tools.
How do I delete my data?
How do I delete my data?
Delete an archived prompt to remove it and all of its answers, or delete a
whole project in Project settings. The
organization, with all its projects, is deleted in
General, and you can delete your own account in
Profile.
How do I contact support?
How do I contact support?
Use the contact form, or click Contact
support in the help center’s navigation bar.
Related
How SEOmator works
Prompts, assistants, daily runs and sources.
Plans and credits
What each plan includes and what credits pay for.
Metrics
What every metric means and how it is counted.
Contact support
Write to the SEOmator team.